We want you to have a great experience riding your bike.  A big part of that experience is who you purchase your bicycle and service from.  The policies below are to ensure that we all keep having a great time riding and enjoying our bikes!

Table of Contents

  1. Address
  2. Phone
  3. Ambassador - Rewards Program
  4. Pricing
  5. Sales Tax
  6. Returns / Refunds / Exchanges
  7. Warranty
  8. Back Order
  9. Product Specifications
  10. Cancel / Change an Order
  11. Payment Methods
  12. Trade-In / Consignment
  13. Packages / Kits
  14. Shipping
  15. Shipping Addresses
  16. Privacy
  17. Security
  18. International Orders
  19. Disclaimer

Address

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LTR Sports
2470 Patterson Road, Unit #3
Grand Junction, Colorado  81505

Phone Number

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970-25 Sport
970-257-7678

Ambassador Rewards Program

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Our Ambassador Rewards Program is EASY! How it Works:

Purchase an LTR Sports 2014 Kit.  You only need to purchase a jersey and shorts, but you might as well get a jacket and arms so you are looking completely awesome!  Here is a link to the kits.
Earn 10% off on any subsequent purchase during 2013-2014.  BOOM!  that was easy.

Pricing


There are instances when a manufacturer asks us (and other Authorized Dealers) not to advertise certain items on our website, even though we sell them in our store.  There are also situations where manufacturers request their Authorized Dealers not to list their actual selling price for certain products but rather to list the manufacturer’s Minimum Advertised Price. At LTR Sports, LLC. we always do our best to honor these manufacturer requests but are nevertheless committed to offer the best prices we can to our customers. If there is a product that you are interested in and wish to verify our actual lowest selling price on a Minimum Advertised Price product, please create an account on our website.  Once an account is created, put the item in your shopping cart and proceed to the checkout area.  When you are prompted for a form of payment, please select "Request a Quote".  You will receive a quote for your items, or we may contact you if we need more information. If there is a product that you are interested in that you do not see on our website please call our Sales Department at 1-970-257-7678 or sales@ltrsports.com  to check on availability and pricing.

Sales Tax ...

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LTR Sports, LLC. collects and remits sales tax based upon the delivery address for the product.  Here are four examples:
  1. Stop by our shop, and pick up your item (2.9% State of Colorado, 2.0% Mesa County, 2.75% City of Grand Junction) for a total of 7.65%
  2. If we ship to an address located in Grand Juntion, (2.9% State of Colorado, 2.0% Mesa County, 2.75% City of Grand Junction) for a total of 7.65%
  3. If we ship to an address located outside of Grand Junction, but still in Colorado: Colorado State Sales Tax, currently 2.9%
  4. Address located outside of Colorado: No Sales Tax Charged.
If you have Resale or Tax Exempt status, please set this up with us in advance.  We can create your account as "Tax Exempt" when you provide us the proper documentation.  Please email a copy of your certificate to sales@ltrsports.com

Returns / Refunds / Exchanges ...

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If for any reason you are unhappy with your purchase, please contact our Customer Service Department at 970-257-7678 or sales@ltrsports.com We offer a 14 day "no questions asked" return / exchange policy on any merchandise purchased at LTRSports.com.

All returns must be pre-authorized and must be in exactly the same condition as you received it. All original boxes, packing materials, manuals, BLANK warranty cards and accessories must be included for any replacement, exchange, or refund.  Please save your receipt as a record of your purchase. All returned goods MUST be accompanied by a copy of your receipt.

After receiving authorization from us, please return your merchandise (enclosed within a shipping carton with appropriate packing material) back to LTR Sports, LLC. freight-prepaid and insured for the full value of the returned product(s). Sorry, LTR Sports, LLC. cannot accept COD or freight-collect shipments. Returns should be addressed as follows:

LTR Sports
2470 Patterson Road, Unit #3
Grand Junction, Colorado  81505

Please be aware that we cannot accept returns on the following items unless they are shown to be defective in manufacture (as decided by the manufacturer):

  1. Opened containers of liquids.
  2. Educational DVDs.
  3. Tapes and Books once opened.
  4. Blister-packed items once opened.
  5. Original manufacturer software once opened.
  6. Special Order merchandise.
Please be aware that we cannot be responsible for personal data or items left in returned merchandise.

If your item is shipped to you, and the container looks damaged, please "Refuse Shipment".  The item will be returned to us for inspection.

Upon receipt of your products, please inspect your purchase carefully. Claims for damaged or missing items must be received within one (1) business days of receipt of merchandise. In the event of products received damaged in delivery, all shipping boxes and packing material must be retained for inspection by the shipping carrier.

If any of the above conditions are not met, LTR Sports reserves the right to refuse the return or charge a restock fee of not less than 25%, at our sole discretion. Refunds on returned items which were paid by money order or check will only be made by company check after a 30 business day waiting period.

Warranty ...

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NEW Product Warranty: All our new equipment is covered by the manufacturer’s official USA warranty. The duration of the various manufacturers’ warranties varies from company to company and from product to product. Please see the actual manufacturer’s warranty enclosed with your product for details. Pre-Owned Product Warranty: All pre-owned products are sold "as-is" with no warranty. THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY LTR Sports, LLC. LTR Sports, LLC. will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. LTR Sports, LLC.'s liability is limited to the monetary value of the merchandise.

Back Order ...

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On occasion, items do sell out. If an item is sold out, it will display "Out of Stock" next to the product image on the full product description page. On very rare occasions, even when an item is in stock at the time on order is placed; it might become back-ordered due to too many people placing orders at one time. If this is the case, and you have placed an order, you will receive an email alerting you that this item is back-ordered. We place immediate orders with the manufacturer to replenish any item that goes out of stock, and we usually receive them very quickly. Please be assured that we do our best to obtain these for you as quickly as possible.

Product Specifications ...

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We rely on product specifications as supplied to us by the manufacturers. Specifications on product detail pages provided by manufacturers relating to the speed, performance, capabilities, and functionality of their products are typically provided for comparative purposes. The actual speed, performance, capabilities and functionality of your product will vary with use.

Cancel / Change Order  ...

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If you need to cancel or make a change to your order, please call our Customer Service Department immediately at 1-970-257-7678. Emailing is not effective for this purpose, as your order may ship before we can respond to your email. Please be aware that it may not be physically possible to retrieve an order once it has been processed and has been moved to the Shipping Department.

Payment Methods ...

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If you are shopping online with us, we honor:
- Credit Cards: Visa / Mastercard / American Express / Discover
If you are at our store, we honor:
- Credit Cards: Visa / Mastercard / American Express / Discover
- Cash
- Check

Trade-In / Consignment ...

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LTR Sports, LLC. has developed a great reputation for selling quality pre-owned products.  We can offer you a flat value for your product, or we can sell it on your behalf (consignment).  All items must be presented to us at our store.  We will provide you an estimate of your final value "amount you may take home, or use as credit"

Packages / Kits ...

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Packages and Kits contain multiple items offered together at a discounted price. Purchasing multiple units of a Package or a Kit that features a mail-in rebate may yield only one redeemable rebate offer (per the manufacturer's "limit one per customer" provision). If you wish to return a Package Special for a refund, you must return the ENTIRE Package within the specified return period from the date of purchase. Components within a Package may be returned for replacement only. Individual items may only be returned for replacement if a Return Authorization number is acquired within the Standard Return period. Please note: In most cases a Package/Kit discount has been applied to each item. You will be refunded the discounted price, which may differ substantially from the price if you purchased it individually.

Shipping ...

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Orders received before 2pm mst, for products in stock are packed and shipped that same day.  Delivery and the shipping charges will depend upon the shipping option selected during checkout.  During checkout, you may choose to have your item shipped to you via UPS, or select In Store Pickup.

Option 1, UPS (negotiated rate offered to everyone!)  Any Customer may take advantage of our negotiated rate with UPS. Shipping is based upon a real time rate quote from UPS.  During checkout, the rate will be quoted, and if the order is ok, you may continue with checkout.

Option 2, In Store Pickup. Stop by and pickup your new purchase!  We are located at 2470 Patterson Road, Unit #3, Grand Junction, CO  81505

Note: If during checkout, the system prompts; "We will confirm shipping charges before sending." this means the order will require a special quote.  You can either call our customer service at 970-257-7678, or you may proceed with the order.  If you choose the latter, we will call you to confirm the shipping amount, and approximate delivery time.

Shipping Addresses / Multiple Ship To:'s ...

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Your account may have multiple ship to addresses.  The ship to address that is selected as the default is used during the checkout process.  You can modify your account information including adding or changing the default shipping by selecting "Account" in the upper right of the store.  At any time during the checkout process BEFORE you actually confirm the order you may change the default ship to address.  Once you change your ship to, you may return to your cart by selecting "Cart".  It may be easier for you to have multiple login accounts for each ship to address.  That is fine with us.  One advantage of doing it this way is that the order history is kept by account.

Privacy ...

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During the course of our transaction, we collect personal information about each customer.  These items include, name, address, emails, contact information, ip address, etc.  We maintain this information, and do not ever share it without your consent.

Security

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The internet can be a scary place.  When you start your purchase with us, we immediately use a secure encrypted connection (http becomes https).  In addition to the transmission of data, our servers are interrogated monthly by Trustwave.  This is the leading source of intrusion protection.  Our physical facility is located deep underground in an unnamed location.  Well armed guards stand watch over your data!

International Orders

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Sorry, we don't ship to countries outside the United States.  We do have some awesome riding here in Grand Junction, Colorado and invite you to come here!  Let us know when you may be visiting us, and we will get you the great ride beta.

Disclaimer ...

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While we make every effort to ensure the product information and pricing on Ltrsports.com is accurate and current, there may be instances where inaccurate or incomplete data is displayed due to human error. In the event item data is incorrect, such as listed with an incorrect price, inaccurate availability, or with incorrect information, LTRSports.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is incorrectly priced, LTRSports.com, at our discretion, will do one of the following: If an item is priced lower than the displayed price, you will be charged the lower amount and we will ship the item. If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund. We reserve the right to correct errors and/or update the content on our website at any time without notice.